Refund Policy

What Can Be Returned

To get a refund or exchange, your item must be returned unworn, unaltered, and in its original new condition. It must include all original packaging, boxes, stickers, tags, and paperwork.

This means: 

  • Watch straps must be unworn and show no signs of being removed
  • Watch bracelets must be unworn, with no markings, and must not have been adjusted or sized

Before we accept a return, our client services team may ask for photos and other details about the watch and packaging to confirm it's eligible.

What Cannot Be Returned

  • Watches with bracelets that were sized or altered
  • Special order watches that we don't regularly stock
  • Watches returned without the Teddy Baldassarre security tag attached (if your watch came with one)
  • Books (not eligible for return, exchange, or credit)

Restocking Fees

  • Watches that show signs of use, or are missing any packaging, stickers, tags, or paperwork, may be charged a restocking fee of up to 25%
  • Orders over $5,000 paid through financing programs like Affirm or Shop Pay Installments will be charged a $500 fee if you return the order or cancel it before it ships

Return Deadlines

  • You must start your return within 5 business days of receiving your package. Requests after this time are not eligible for a return, exchange, or refund.
  • Once you receive your return label, your package must be scanned by the shipping carrier within 5 business days to get a full refund. Packages scanned after 5 business days may only qualify for store credit.

How to Start a Return or Exchange

Contact our client services team:

Return Shipping 

We'll send you a prepaid return label for eligible returns.

We may refuse to provide a free return label if we notice a pattern of abuse. For example, if you've requested 5 or more returns from your account, your next purchase may not qualify for a free return label.*

Straps and Accessories

Straps and accessories must also be returned unused and in their original condition.

Special Orders

Special orders must be paid in full up front and are final sale. Once we place a special order with the manufacturer or supplier, it can't be changed, canceled, or refunded for any reason. Our standard return and cancellation policies don't apply. By placing a special order, you agree to these terms. See our Special Orders Policy for more details.

Defective Items

If you think your watch is defective, contact us right away and a client services associate will help troubleshoot. Defective returns requested after the return window must be approved in advance by the brand or Teddy Baldassarre management.

International Returns

For international returns, contact our client services team at orders@teddybaldassarre.com for shipping details.

Processing Times

  • Refunds can take up to 15 business days to process after we receive and approve your item
  • Exchange times vary by brand and product availability

All returned items are inspected before a refund is processed to make sure they meet this policy.

*The number of returns allowed over a period of time (or across your full account history) may change and may be decided by our client services team on a case by case basis.